1. How do I choose the right shoe size?
Please refer to our Size Guide on each product page for detailed measurements.
If you’re between sizes, we recommend sizing up for a more comfortable fit.
2. Can I modify or cancel my order after placing it?
You may cancel or change your order within 1 hour after purchase.
After this time, your order will begin processing and cannot be changed.
To request a change, email us immediately at [email protected].
3. Do you ship internationally?
No. At this time, we only ship within the United States.
We are working on expanding international shipping in the future.
4. When will my order arrive?
Orders are processed within 1–3 business days.
Delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
You will receive a tracking number once your order ships.
5. How do I track my order?
After your order ships, you will receive an email with a tracking number and instructions.
You can also log into your account on our website to view order status.
6. What is your return policy?
We accept returns within 30 days of the delivery date.
Items must be unworn, unwashed, and in original packaging.
To initiate a return, contact us at [email protected] with your order number and reason.
7. Do you offer exchanges?
Yes. If your shoes don’t fit, we offer size exchanges within 30 days.
Customers are responsible for return shipping unless the item is defective.
8. What if my item is damaged or incorrect?
If you receive a defective or incorrect item, email us at [email protected] within 7 days of delivery.
Include your order number, a brief description, and photos. We will send a replacement or issue a refund.
9. Do you offer bulk or team discounts?
Yes. We offer team and bulk order discounts starting at 10 pairs or more.
Please visit our [Team Service Policy] page or email us directly for a quote.
10. Is it safe to shop on your website?
Yes. Our website is protected by SSL encryption and uses secure third-party payment gateways to protect your information.
Still have questions?
Contact our support team at:
Email: [email protected]
Phone: 415-723-6423